Q: Why Calibrate?

A: Calibration is strongly recommended to ensure your testing equipment is operating according to manufacturer specifications, providing you accurate, reliable measurements. A number of factors can lead to an instrument requiring calibration, even when brand new, which is why Kingsway includes Calibration Certificates free of charge or at a discounted rate on nearly all new equipment sales. Kingsway offers NIST Traceable Calibrations with Data from our ISO9001 Certified Calibration Lab. 

Q: Shipping

A: Orders over $500.00 qualify for our free shipping - and orders below $500.00 qualify for our flat rate $19.00 shipping. Please note some exceptions do apply for large/oversized items and/or certain delivery locations. Our team will contact you if any restrictions apply before proceeding with the order.

Q: Pricing

A: Kingsway Instruments is proud to offer competitive pricing on all our product lines. For large quantities and/or orders please contact our sales team directly for a customized quote that may offer additional savings.

We are also able to offer price matching on most products. Please contact our sales team directly with a valid competitive quote to discuss further. Clearance pricing and other special pricing situations may not apply for our Price Match Guarantee. Please note that price matching may also take into account the Calibration Certificate pricing as deemed by Kingsway Instruments.

Q: What are the terms and conditions regarding my order?

A: Prices on the website are valid for orders placed online only. Not valid by phone, email, or in store. Prices are F.O.B. our warehouse and are subject to change without notice. Prices do not include applicable taxes and shipping costs. We do our best to offer you the best pricing. On occasion it's possible that pricing errors can occur. We will ALWAYS do our best to honour our advertised prices and make the situation right, however, in certain rare cases where this is not possible we reserve the right to cancel your order. 

Q: How do I know if the product is in-stock?

A: All items on are our website are linked to our inventory and will show a quantity available. For items with a quantity available shown, this means the product is in-stock in our warehouse and available for immediate shipping. Please note this is a first-come, first-serve basis and can be slightly delayed for any recent orders not yet reflected in the inventory quantity. 

For items not showing an inventory quantity, or listed as "On Back-Order" or "Call for Pricing" - these items are required to be ordered in from manufacturer and can range in delivery time depending on availability. For most products/manufacturers this process is less than 3 weeks, however depending on the manufacturer this can vary greatly. Please contact our team for product availability when needed. 

Q: When can I expect my order to arrive?

A: Orders for in-stock items typically are ready to ship next business day. From there the delivery time will be based on location and courier service, typically ranging from 3-7 business days. If needing RUSH delivery please contact our team to discuss AIR shipping options (extra charges will apply). Products that you have selected calibration on may also add 1-2 days to complete before the item is ready to ship.

Orders for non-stock items will require ordering in from the manufacturer. The average time to bring a product in is 2-3 weeks plus shipping time to your location. This can vary as per the manufacturer availability so please contact our team for an up-to-date delivery estimate.

Q: Returns

A: If you are not satisfied with your product please contact us to discuss any solutions to remedy the situation. Returns are valid for 30 days from date of shipment and the product must be brand-new, unused, in original packaging in resalable condition. Please note Calibration Certificates are a non-refundable service completed on the product.

Returns for in-stock items are 100% refundable (less any shipping costs). Returns for items shown not in-stock may be subject to restocking fees and in rare cases may be non-returnable as per the Manufacturer.

Within the 30 day window returns can be completed via obtaining an RMA # from our team and shipped prepaid back to Kingsway Instruments as instructed. Items returned will be inspected for damage or misuse at which time they may be subject to restocking fees, other fees or refused, prior to the issuance of any credit.

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Privacy Policy

Protecting privacy on the Internet is crucial to Internet-based business and the Internet economy.  Kingsway Instruments Inc has created this privacy statement to demonstrate our commitment to the individual’s right to privacy.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  By using this website, you consent to the collection and use of information as described here.  If we decide to make changes to this privacy policy, we will post the changes on this page so that you will always know what information we collect, and how we use it.

Links to other Websites

Our website may contain links to enable you to visit other websites for your convenience and information.  If you access those links, you will leave the Kingsway Instruments website.  We do not control those sites or their privacy practices, which may differ from Kingsway Instruments.  We do not endorse or make any representations about third-party websites.  The personal data you choose to give to unrelated third parties is not covered by this Privacy Statement.  We encourage you to review the privacy policy of any company before submitting your personal information.

Use and Purpose of Collected Personal Data

On our Web sites, we only store personal information relating to you with your permission.  You may choose to reveal information to us if, for example, complete a survey.  Kingsway Instruments may use the information in connection with processing your inquires and orders or to help improve our products and services. Information is used solely for the purposes described below.

How we use Cookies

We use cookies to determine usage patterns of our web site.  A “cookie” is a small data file transferred by a website to your computer’s hard drive.  Kingsway Instruments sends cookies when you surf our site.  Accepting the cookies used on our site does not give us access to your personal information, but we may use the cookies to identify your computer.  Cookies are typically classified as either “session” cookies or “permanent” cookies.

• “Session” cookies do not stay on your computer after you leave our website or close your browser.  The aggregate information collected permits us to analyze traffic patterns on our site.  This can enable us over time to provide a better experience on our site by improving content or personalization and making our site easier to use.
• “Permanent” cookies are those that remain on your computer.  They are used to facilitate shopping, personalization and registration services.  For example, cookies can keep track of what you have selected to purchase as you continue to shop and allow you to enter your password only once on Web pages where a log-in is required.  “Permanent” cookies can be manually removed by the user. 

Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept certain cookies by adjusting the preferences in your browser.  If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly. 

User Registration

If you choose to register, we can send you the requested information or products.  If you choose to receive more information, we will send only the other product information, news, or promotions you choose.

E-mail Addresses

If you choose to give us your e-mail address, we will communicate with you via e-mail.  We do not share your e-mail address with other outside Kingsway Instruments.  You can choose not to receive any more e-mail at any time.

Depending on how your e-mail application is set up, information about you may be transmitted automatically when you send e-mail to Kingsway Instruments.

If you choose to register for third-party services, we may need to send some information from your Kingsway Instruments registration to the service provider, possibly including your e-mail address – but only if your requested service cannot be provided otherwise.

Online Surveys

Our surveys may ask you for demographic information, such as postal codes or your industry sector.  If the online survey collects contact data, we may use that data to send you further information only if we specifically asked for your permission on the survey.  You are free to retract any permission you gave.

Choice/Opt-Out

You can opt-out of receiving e-mail communications from us whenever you like.  You only need to e-mail us to have your name and e-mails removed from Kingsway Instruments e-mail list or registration database.  All list based communications from Kingsway Instruments include a record of the subscribed address and provide a link to opt-out

Inquiries

If you have any questions about this privacy statement – if, for example, you wish to inspect or update the information we hold about you – feel free to contact Kingsway Instruments